At Epeasirt, we want every experience with us to be delightful, and we strive to ensure that you're satisfied with every cake you order. We know things do not always go as planned. This Return Policy details how we handle returns, with full transparency and fairness to all our customers.
Our commitment
We take pride in the delicious and nicely crafted cakes we make. In case you are not satisfied with the cake you received; we want to make it right. However, since our products have certain characteristics, we accept returns only under specific conditions.
Eligibility for return
We accept returns only in cases when the cakes are faulty or in cases of wrong cakes received. If you get a cake which is either damaged, does not look like the cake you ordered, or is even incorrect, please do not hesitate and contact us immediately at [email protected] so we can work together in the correct way possible to get it solved.
Please note: Returns can only be made at the time of delivery if the cake is found to be faulty or wrong. Once the delivery person has handed over the cake and the payment is made, we will no longer accept returns. We encourage you to inspect the cake cautiously before accepting it from the delivery person.
Payment method
Epeasirt runs a cash-on-delivery service. This means that the payment is done when the cake is delivered. Any problems with the cake must be notified at this point before the payment can be done. Once you take the cake and pay for it, we cannot refund back your payment if you change your mind.
How to report a problem
If the cake is faulty or incorrect, please let the delivery person know right away. You can also contact us through email at [email protected] to report any issues. Please include your order details, including your name, order number, and a description of the issue. If possible, please include photos of the cake to help us assess the problem.
Hygiene and safety
Due to the nature of our products, we can't accept returns for cakes that have been consumed, altered, or improperly stored after delivery. Our cakes are perishable items, and we want to ensure they reach you in the ultimate condition possible. Therefore, no return requests will be entertained once the cake has been accepted and the payment has been processed.
Personal data
Epeasirt is dedicated to ensuring your privacy. We handle your personal data in line with Hong Kong's Personal Data (Privacy) Ordinance (PDPO), and your information will be kept protected and only used for processing your orders and communications. For further information about how we use your data, please refer to our Privacy Policy.
Amendments to this policy
Epeasirt is entitled to the right to modify or upgrade this Return Policy at any point in time. All changes can be seen on this webpage along with an updated date. You, therefore, agree to any change upon continued use of services.
Contact us
If you have questions about this Return Policy or want to talk about it in more detail, please email us at [email protected]. We'll do everything we can to make sure your experience at Epeasirt meets your expectations.
Thanks for shopping at Epeasirt! We appreciate the opportunity to serve you.
